Sr Insights Analyst (Claims)

The Senior Business Intelligence Analyst leads complex Claims analytics and business intelligence initiatives, transforming business questions into scalable reporting solutions and actionable insights. This role helps execute the BI strategy and ensures the successful delivery of executive and operational dashboards. The analyst regularly develops Power BI reports and dashboards, supports semantic models and large-scale data initiatives, and serves as a senior liaison across Claims, Product, Actuarial, IT, and data teams. The role also presents business performance and analytical findings, facilitates stakeholder feedback and solution adoption, and provides training and mentors junior analysts. The role also applies predictive analytics and forecasting techniques, where appropriate, to anticipate claim volume, workload, operational performance, and emerging trends.

What will be my duties and responsibilities in this job?

• Business Intelligence Development and Automation
  Regularly design, develop, test, deploy, and maintain Power BI reports and dashboards of varied complexity from basic to complex, aligned with business requirements. Apply sound data modeling, SQL/DAX, visualization, accessibility, security, performance, and lifecycle management practices. Identify opportunities to streamline and automate manual recurring reporting processes, reducing manual effort and improving efficiency, scalability, and data consistency across reporting solutions. Incorporate forecast outputs and predictive indicators into reporting solutions when supported by business needs and reliable data.

• Complex Project and Technology Partnership Serve as the primary liaison between business stakeholders and IT on complex initiatives, including semantic models, integrated data solutions, and large-scale reporting and dashboard implementations. Lead requirements discovery, metric definition, solution design, data validation, user acceptance testing, defect resolution, implementation, and documentation. Ensure business stakeholders and delivery teams have a clear understanding of reporting requirements, priorities, deliverables, dependencies, and timelines. Independently establish and achieve analytical and project objectives while demonstrating initiative and accountability. Proactively identify, document, and manage current and future reporting needs to support evolving business objectives. Assist in identifying and acquiring relevant data from internal and external sources (e.g., XACT, DXC, Kwikwork) and support the integration of those data sources into enterprise reporting solutions as part of system integrations, business acquisitions, and other strategic initiatives.

• Complex Analytics and Insight Delivery
  Lead complex ad hoc analyses using multiple data sources to identify and answer the underlying business question, providing insights beyond the initial ask. Evaluate results from multiple perspectives, uncover trends, drivers, patterns, anomalies, and risks, and translate findings into actionable insights. Prepare and deliver executive-ready reports, presentations, and recommendations for Claims, Product, Actuarial, and leadership audiences, enabling data-driven decision-making and helping drive operational and strategic improvements. Use statistical, predictive, and forecasting methods, where appropriate, to estimate future trends and evaluate potential operational impacts.

• Stakeholder Partnership, Adoption, and Team Development
  Conduct report and dashboard walkthroughs to gather feedback, drive adoption, and ensure reporting solutions meet business needs. Communicate project scope, priorities, timelines, risks, assumptions, and tradeoffs to stakeholders throughout the delivery lifecycle. Provide support for business applications and reporting platform access, including researching, troubleshooting, escalating, and resolving data and system issues to the appropriate technical teams. Mentor junior analysts through coaching, training, knowledge sharing, and work review to promote consistent delivery practices and professional growth. Lead training sessions on reports, dashboards, and self-service analytics tools, and support knowledge transfer activities when work is transitioned across teams. Assist in communicating system enhancements, reporting changes, and business process updates to ensure stakeholder awareness and adoption.

What are the requirements needed for this position?

• 5+ years in business intelligence and analytics experience
• 3+ years of direct stakeholder engagement experience and providing user insights directly to leadership
• 3+ years of Business Intelligence Metrics & Reporting experience using Power BI and DAX
• Strong MS SQL – required for query, profiling and testing
• Requires advanced knowledge of MS Word, Excel, and Access.
• Experience with Data Warehousing/Data Marts

• Strong working knowledge in using business intelligence software

• Weekend support may be necessary during catastrophe events and other periods of elevated claim volume

• Some overnight travel to client or other Assurant offices may be required (<20%)
• Bachelor’s degree in Data Analytics, Business, or related field

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What other skills/experience would be helpful to have?

• Requires ability to communicate effectively both orally and in writing to executive management, team members, business and technology professionals
• Requires the ability to work within tight time constraints on multiple complex risk projects or portions of higher risk projects.
• Requires the ability to collect, organize and process complex data and information from multiple sources, verify its accuracy, and effectively develop alternatives and logical relationships.
• Requires the ability to plan daily work activities to maintain a high level of personal productivity.
• Requires the ability to understand a customer’s business environment and to provide appropriate solutions.
• Must work with BI team to develop technical solutions and implement on-going business objectives consistent with the organization’s data analysis strategy.
• Quality is essential for the data maintained by the incumbent, since it is used by other members of the unit in support of the key enterprise strategy of claims management.
• Effectively interact with all levels of internal and external personnel to develop efficient specifications that meet customer requirements.
• Experience applying predictive analytics, forecasting, or statistical modeling in a business environment, preferably using Python, R, Power BI, or similar tools.

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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