Operational Data Insight Analyst

About the Role

As an Insight Analyst, you will help transform operational challenges into practical technology, data, automation, and AI solutions that improve customer, broker, and employee experiences. Working closely with business leaders and frontline teams, you will identify opportunities to simplify processes, create capacity, reduce costs, and drive measurable business outcomes using Microsoft Copilot, Power Platform, and data-driven insights.

What You'll Do

• Partner with operational teams to identify process improvement, automation, and AI opportunities.
• Lead discovery sessions to understand business challenges, root causes, and desired outcomes.
• Gather and document business, functional, data, and technology requirements.
• Design, build, test, and deploy solutions using Microsoft Copilot, Copilot Studio, Power Automate, SharePoint, and related tools.
• Develop and maintain AI agents and automation solutions that align with security, privacy, and governance standards.
• Create reporting and insights that identify trends, inefficiencies, and opportunities for optimization.
• Lead solution adoption activities including training, communications, and change management.
• Measure and report on business outcomes such as efficiency gains, capacity creation, cost savings, and user adoption.

What You'll Bring

• 5+ years of experience in business analysis, operational improvement, technology delivery, data analytics, or a related field.
• Experience working with Microsoft 365 Copilot, Copilot Studio, Power Automate, SharePoint, or similar digital technologies.
• Strong business analysis skills, including process mapping, requirements gathering, and solution design.
• Ability to translate complex business challenges into scalable technology and automation solutions.
• Experience using data and analytics tools such as Power BI, Qlik, Excel, or similar platforms.
• Strong stakeholder management, communication, and facilitation skills.
• Knowledge of responsible AI practices, privacy, security, and governance principles.
• A curious, innovative mindset with a passion for leveraging technology to improve business outcomes.

What you'll get

• The salary band for this position ranges from $80,000 to $95,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.
• Employee discount on home and auto insurance (where applicable).

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.