Reporting Analyst (1st Shift)
Cielo Open At a glance
Mid-level Data Analysis & BI role at Cielo. Manila · full-time.
Pay not stated Data Analysis & BI salary
dataroles summary, based on the employer's posting.
What you'll do
- Prepare client reports against service-line agreements, then handle additional metrics and timely one-off requests
- Build billing templates and set up checks for reconciling monthly billing
- Review dashboards each week, share key findings with client services leaders and recommend action on trends
- Work with client services teams on reporting workflows and upcoming needs, while removing reports that add little value
What you bring
- An associate degree is required; a bachelor’s degree is strongly preferred
- At least one year in a business or office setting using customer-service and administrative skills
- You can work confidently with Microsoft Office, especially Outlook and Excel, and use ATS reporting features
- You can interpret data and present the main findings
Who this fits
This mid-level, first-shift role suits someone who combines reporting and billing work with day-to-day support for client services teams. It is based in Manila and follows a hybrid arrangement.
From the employer
Are you ready to accelerate your career? Join Cielo as a Reporting Analyst! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.
Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.
Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at talent.acquisition@cielotalent.com
The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.
Duties and Responsibilities
- Complete all required client reporting based on established service line agreement.
- Complete requirements for other metrics and reporting.
- Accept and complete all ad hoc reporting requests in a timely manner.
- Create and maintain billing templates.
- Develop audit process for monthly billing reconciliation.
- Provide consultative information to client services teams around process & workflows that impact reporting and billing.
- Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
- Monitor trends and make appropriate recommendations.
- Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
- Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
- Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
- Other duties as assigned.
Position Requirements
Education:
- Associate’s degree required. Bachelor’s degree strongly preferred.
Experience:
- A minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills.
Exposure:
- Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel.
- Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities.
- Basic analytical skills with the ability to assess and present key data.
All your information will be kept confidential according to EEO guidelines.
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