IT Business Analyst Data Driven Saas
At a glance
Mid-level Data Analysis & BI role at Fuku. Kuala Lumpur · full-time.
Pay not stated Data Analysis & BI salary
dataroles summary, based on the employer's posting.
What you'll do
- Check data operations and quality so customer inputs can support useful analysis
- Monitor how customers use the product, helping with onboarding and training
- Handle initial customer questions on technical and functional issues
- Prepare dashboards and visualizations for internal teams and external users
- Gather customer goals and turn them into practical next steps for the Product Manager
What you bring
- You can use SQL and Python to transform, clean and prepare data
- You can explain the product to new customers, including people without a technical background
- You can turn data into clear insights that support commercial decisions
Who this fits
This role suits someone from data analysis, IT business analysis or customer success in a data-focused product setting, who is comfortable working directly with customers. You must already have the right to work in Malaysia; visa and relocation support are not available.
From the employer
IT Business Analyst (Data Driven SaaS)
Location: KL Bangsar South (Hybrid)
Company: EU Data SaaS Company
Why You Should Apply
- Work with the latest technology in a data-driven, AI-enabled European company serving enterprise customers.
- Collaborate with a team of data engineers, scientists, and analytics engineers, providing opportunities for learning and professional growth.
- Make a direct impact by engaging with end customers to understand their strategic goals and translating these into actionable steps for the Product Manager.
Key Responsibilities
- Ensure data operations and quality, recognizing that good data input leads to valuable insights.
- Track customer usage and utilization, providing support during onboarding and training.
- Deliver first-level technical and functional customer support.
- Assist with customer onboarding, training, and data integration to ensure customer success.
- Develop dashboards and data visualizations for both internal and external stakeholders.
Requirements
- Proficiency in SQL and Python for data transformation, cleaning, and preparation.
- Comfortable communicating with new customers, including those who are non-technical or new to the product.
- Strong storytelling skills, with the ability to turn data into clear, commercially actionable insights.
- Suitable backgrounds include Data Analyst, IT Business Analyst, or Customer Success roles within data-driven product companies.
About the Company & Team
- Clear career path into Data Analytics, Data Consultant, or Product Owner roles.
- Funded SaaS technology/product company with a niche product and a large customer base.
- Opportunity to work with global customers, with a European head office and a Malaysian engineering hub.
How to Apply
- Click the “apply” button. You may submit your CV or share your LinkedIn profile—just send what you have.
- The recruiter is available to provide more information before you apply.
- Every applicant or enquiry will receive a reply.
Additional Notes
- Employment passes, work visas, or relocation support are not provided.
- Only candidates with work rights in Malaysia will be considered.
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