Lead Insights Analyst (US Citizen Only)
At a glance
Senior Data Analysis & BI role at Salesforce. Austin · full-time · $99,400–$186,300 base.
dataroles summary, based on the employer's posting.
What you'll do
- Lead focused and in-depth analyses that answer urgent business questions for Customer Success leaders
- Build forecasts and predictive models to inform planning and business decisions
- Investigate performance changes through variance, impact and root-cause analysis
- Work with Customer Success and Cloud leaders, then turn findings into executive recommendations
- Take projects from defining the question through presenting conclusions to executives
What you bring
- At least seven years in data analytics, business analytics or a related area
- A degree or equivalent demonstrated experience, including work, military, volunteer or leadership experience
- Strong SQL skills, plus expertise in a major visualization platform such as Tableau or Power BI
- A record of predictive modeling, forecasting and diagnostic analyses, with strategic cross-team partnership experience
- You are a U.S. citizen without dual citizenship and can complete the required government screening
Who this fits
This senior individual-contributor role suits an analyst who can advise leaders, present complex findings clearly and mentor junior analysts. You must be a U.S. citizen with no dual citizenship, work on U.S. soil and complete the applicable government background checks. The role is based in Austin and may occasionally require work outside standard hours to respond to senior leaders.
From the employer
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
DataJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
You must hold a singular U.S. Citizenship and no dual-citizenship with any other countries: Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV
The Lead Insights Analyst on the Cloud Success Insights Team delivers data-driven, actionable insights and strategic recommendations that empower Cloud Leaders to drive key programs within Customer Success. You'll provide cross-cloud analytics support to Cloud Success leadership, partnering closely with teams across CSG to turn complex data into clear, executive-ready guidance.
This is a high-visibility individual contributor role with direct business impact. You'll be trusted to respond quickly to questions from senior leaders, and occasionally work outside standard hours to meet that need.
What You'll Do
Lead ad-hoc and deep-dive analyses to answer high-priority business questions
Build predictive models and forecasts to support planning and decision-making
Conduct variance analysis, impact analysis, and root cause analysis to explain performance drivers
Partner with cross-functional stakeholders across Customer Success and Cloud leadership
Translate complex analytical findings into clear strategic recommendations for executives
Own projects end-to-end, from problem framing through executive presentation
Must-Haves
7–10 years of experience in data analytics, business analytics, or a related field
Degree or equivalent proven experience (extracurricular leadership, military, volunteer, or work experience will be considered)
Strong track record of ad-hoc analysis, deep-dive analysis, predictive modeling, and forecasting
Demonstrated experience in variance analysis, impact analysis, and root cause analysis
Proven business partnering skills — experience acting as a strategic partner to cross-functional teams
Strong stakeholder management skills across varying levels of seniority
Excellent executive presentation skills — able to distill complex analysis into clear, actionable stories
Extensive experience writing complex SQL queries
Expertise in a major visualization tool (Tableau, Power BI, etc.)
A curious, ownership-driven mindset with the ability to mentor junior analysts
Nice-to-Haves
Direct experience (2+ years) in data engineering
Tableau certification (Desktop Specialist/Professional)
Experience working with cloud data sources
Strong interest in emerging technologies and applying AI to analytics work
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $99,400 - $186,300 annually. 

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
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