Team Manager | Healthcare | Provider Data Management

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Sutherland is looking for a talented Team Manager / Supervisor to support one of our growing Healthcare programs! If you have the leadership skills along with healthcare domain experience, we want to hear from you!

As Team Manager you will get to:

• Supervise the daily operations of the Provider Data Management team, including workload distribution, performance management, and staff development
• Ensure provider demographic and credentialing data is accurately entered and maintained in all systems
• Drive the performance of the team, by monitoring productivity, quality, and turnaround time standards
• Provide day-to-day Leadership, coaching and performance management to analysts responsible for provider data maintenance and updates
• Monitor individual and team performance metrics, identify trends and implement action plans to address productivity or quality gaps
• Manage workflow distribution, workload prioritization, and resource allocation to meet turnaround times and operational targets.
• Partner with client stakeholders and internal teams, including credentialing, training, quality assurance, and operational excellence to resolve issues and improve processes
• Manage attrition, shrinkage, and other critical metrics of the team.
• Support projects involving system enhancements or process automation
• Conduct regular team meetings and individual coaching sessions to communicate performance
• Oversee the processing, validation, and maintenance of high-volume provider data submitted through bulk rosters
• Help the team to analyze roster files to identify missing information, duplicate records, data discrepancies, and inconsistencies requiring resolution
• Utilize Excel and other data analysis tools to manipulate, validate, reconcile and report on large volumes of provider data

Our most successful candidates will have:

• 2+ years’ experience leading a team within the healthcare domain - experience with Credentialing. (Knowledge of Claims processing or Provider data Management can be an advantage!).
• Must be Team Manager University certified
• Open availability
• Solid Microsoft Office experience, advanced Microsoft Excel would be preferred
• Ability to work in a fast-paced environment
• Ability to communicate complex processes clearly, adapt training approaches to different learning styles, and build a knowledgeable, high-performing team
• The ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.