WFM Reporting Analyst
At a glance
Mid-level Data Analysis & BI role at TaskUs. Gurugram · full-time.
Pay not stated Data Analysis & BI salary
dataroles summary, based on the employer's posting.
What you'll do
- Build clear, efficient dashboards and reports for Workforce Management audiences across the business
- Make complex datasets easier to use by reshaping and combining information to meet business needs
- Federate data and keep dashboard and report information current for internal and client stakeholders
- Write and update user instructions, then present data in a useful, accessible format
What you bring
- At least six months as a Workforce Management reporting analyst or in a similar role
- You can analyze substantial amounts of information, spot broader patterns and solve problems carefully
- You communicate clearly in writing and conversation, and can contribute both independently and with a team
Who this fits
This mid-level role suits someone focused on Workforce Management reporting, dashboards and data presentation. The position is based in Gurugram, India.
From the employer
It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today!
Overview
Will mainly work on developing dashboards and reports for the Workforce Management . They will work closely with internal and external stakeholders (Operations, Support groups,Client’s Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times.
Key Responsibilities
● Design performance efficient, impactful reports and visualizations for business and technical audiences
● Making large and/or complex data more accessible, understandable and usable
● Transforming, improving and integrating data, depending on the business requirements
● Responsible for data federation
● Create and maintain a reports' instruction manual
● Delivering the data in a useful and appealing way to users
Skills and Qualifications
● At least 6 months experience in Workforce Management as Reporting Analyst or similar capacity
● Ability to work with large amounts of information and see the ‘bigger picture’
● Excellent analytical and problem solving skills
● Strong attention to detail
● Critical thinking
● Communication skills, both written and verbal
● Excellent math skills (optional but preferred)
● Ability to contribute proactively both independently and as part of a team
● (Preferred) experience in Power BI , Amazon Connect, Kibana, Teleopti
● (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
Data Analysis & BI work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Data Analysis & BI
Find me workBy the team behind dataroles.