Logistics Data Analyst
At a glance
Mid-level Data Analysis & BI role at traxtech. Cebu City · full-time.
Pay not stated Data Analysis & BI salary
dataroles summary, based on the employer's posting.
What you'll do
- Review freight audit exceptions for client accounts across Asia, Europe and the Americas, then work to resolve them
- Coordinate with carriers and customers to clarify needs and keep service delivery on track
- Set task priorities, share progress and complete deliverables on time while meeting customer measures and service agreements
- Use KPI reports and scorecards to monitor performance, and maintain consistent audit procedures
- Join reconciliation sessions and audit reviews to assess results and plan process improvements
What you bring
- A degree in a related subject or equivalent experience
- Intermediate MS Excel skills and comfort analyzing data to find patterns and explain insights
- Strong written and spoken communication for working with clients, carriers and stakeholders
- The ability to juggle multiple deliverables while applying analytical and problem-solving skills
Who this fits
This role suits someone who can work with customers and carriers, explain data findings, and contribute to process improvements. You must be able to work a shifting schedule to support coverage five days a week, around the clock.
From the employer
Trax Inc. provides cloud-based solutions and services to automate and manage freight invoice auditing and payment processing for buyers and sellers of logistics services. The Trax platform enables companies to optimize supply chain performance through greater visibility into their logistics ecosystem and predictive analytics based on over one billion logistics transactions from all industries, modes, and countries. Trax operates on a global scale with offices in the U.S., Latin America, Asia and Europe.
The Logistics Data Analyst will execute Trax’s audit process to resolve exceptions for client accounts globally. They will collaborate with carriers and customers to ensure high-quality service, prioritize tasks, and achieve customer metric targets and service level agreements. Additionally, they will lead reconciliation meetings and audit reviews.
Responsibilities:
- Execute Trax’s comprehensive audit process to identify and resolve audit exceptions for client accounts across Asia, Europe, and the Americas.
- Collaborate with carriers and customers to understand their needs and ensure high-quality service delivery.
- Prioritize tasks, communicate progress, and ensure timely completion of deliverables.
- Achieve customer metric targets and service level agreements and utilize KPI reports and scorecards to maintain consistent performance.
- Implement and maintain standard operating procedures to ensure compliance and uniformity.
- Identify non-standard processes and work with cross-functional teams to enhance efficiency.
- Leads or participate in reconciliation meetings, audit reviews and other team meetings to evaluate audit performance and plan improvements.
- Foster a positive team dynamic and a culture of continuous improvement.
- Perform other responsibilities as assigned by the supervisor.
Qualifications:
- Bachelor’s degree in a related field or equivalent experience.
- Strong verbal and written communication skills for engaging with clients, carriers, and stakeholders.
- Familiarity with relevant software and systems, intermediate knowledge using MS Excel.
- Demonstrated ability to multitask and manage diverse deliverables simultaneously.
- Comfortable with data analysis to find patterns and ability to explain data insights to carriers and customers.
- Excellent analytical and problem-solving skills focused on continuous improvement and operational efficiency.
- Proven ability to work effectively in a team-oriented environment.
- High level of professionalism and ability to work with all organizational levels.
- Enthusiastic to gain practical experience in the logistics and supply chain industry.
- Flexibility to work in a shifting schedule for 24/5 coverage.
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