Credit Management & Customer Master Data Senior Analyst
At a glance
Senior Data Architecture & Governance role at Xylem. Guadalupe · full-time.
Pay not stated Data Architecture & Governance salary
dataroles summary, based on the employer's posting.
What you'll do
- Run daily credit checks, scoring, limit proposals and scheduled reviews to support customer credit decisions
- Keep customer records accurate across SAP S/4HANA, HighRadius CRD Cloud and other listed systems
- Work with Sales and Customer Service to clear credit holds and resolve onboarding or account setup problems
- Check team decisions on credit limits and data changes, and handle escalations under SOX and O2C controls
- Help improve scoring and data workflows, using process and system changes to reduce delays and improve accuracy
What you bring
- A bachelor's degree in finance, accounting or another related field
- Three to five years in credit management, O2C, customer master data or a related function
- Hands-on experience with SAP S/4HANA and HighRadius CRD Cloud
- Strong written and spoken English, with experience working alongside Sales and Customer Service
Who this fits
This senior analyst role suits someone who can combine credit operations with accurate customer data work and clear communication in English. You'll collaborate with Sales, Customer Service and onshore credit leaders, and review decisions made by the team.
From the employer
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Key Responsibilities
Operational Responsibilities
Oversee daily credit operations including credit investigations, credit scoring, limit recommendations, and periodic reviews.
Ensure accuracy & compliance of customer master data across SAP S/4HANA, HighRadius CRD Cloud, Emagia & Informatica systems.
Partner with Sales and Customer Service to resolve credit holds, onboarding issues, and customer set-up challenges.
Maintain adherence to SOX, internal controls, and O2C data governance standards.
Review and approve team decisions for credit limits, master data changes, and required escalations.
Stakeholder Collaboration
Engage regularly with business segment leaders, Sales, Customer Service, and onshore Credit leadership.
Communicate credit decisions, root causes for delays, and improvement opportunities effectively in English.
Support escalations related to credit holds, master data accuracy, and order processing.
Continuous Improvement
Contribute to enhancements in credit scoring, automation, and master data workflows.
Support system and process improvement initiatives involving HighRadius and SAP S/4HANA.
Identify gaps and propose solutions to improve cycle time, data quality, and customer experience.
Required Qualifications
Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
3-5 years of experience in Credit Management, O2C, Customer Master Data, or related functions.
Experience working in SAP S/4HANA and HighRadius (CRD Cloud).
Strong English communication skills (written and verbal).
Prior exposure to working with Sales and Customer Service partners.
Strong analytical skills with attention to accuracy and compliance.
Preferred Qualifications
Experience supervising or mentoring team members (formal or informal leadership).
Experience in a shared services or multinational environment.
Knowledge of O2C processes, data governance, and credit scoring tools.
Training in process improvement (Lean/Six Sigma).
Competencies
Customer-centric mindset
Problem solving & decision making
Relationship building & influencing
Time management & prioritization
Detail-oriented
Team leadership potential
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
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