Data Operations Customer Support Specialist
At a glance
Mid-level Data Architecture & Governance role at Avalore, LLC. Arlington · full-time · $67,000–$117,000 base.
dataroles summary, based on the employer's posting.
What you'll do
- Resolve customer tickets by diagnosing data access, quality and availability problems, then coordinating fixes with technical teams
- Write and update guidance for common data issues, data services and user training on access and use
- Watch data service health, report support and satisfaction metrics, and use recurring requests to find improvements
- Set support procedures and escalation routes, and monitor for issues before they affect users
- Prepare users for service changes by sharing disruption updates and working with data engineering on reliability
What you bring
- You need an active SECRET security clearance and the certification specified for your experience level
- Your level requires a bachelor’s degree and the matching experience range: junior, journeyman or senior
- You communicate professionally in English and can use the Microsoft Office applications
- You are authorized to work full time in the United States; visa sponsorship is unavailable
Who this fits
This role suits someone who can troubleshoot customer-facing data service issues and coordinate with technical teams. The posting covers junior, journeyman and senior levels, with experience and certification requirements varying by level. The job is on-site in Arlington, with occasional travel up to ten percent. You should be comfortable sitting at a computer for extended periods and working in office or occasionally louder environments.
From the employer
The Data Operations Customer Support Specialist will provide technical support for data-related issues. This person will troubleshoot problems with data access, quality, and availability, collect customer feedback for continuous improvement, and ensure support activities adhere to data security policies. This person will respond to and resolve customer tickets related to data services, diagnose complex data-related problems, and coordinate with technical teams for issue resolution. This person will develop and maintain knowledge base articles for common data issues, create and update documentation for data services, and train users on data access and utilization. This person will monitor data service health and performance, track and report on support metrics and customer satisfaction, and identify patterns in support requests to drive improvements. This person will participate in change management processes for data services, communicate service disruptions and maintenance activities to users, and collaborate with data engineering teams to enhance service reliability. This person will establish support procedures and escalation paths, implement proactive monitoring to identify potential issues before they impact users, and maintain awareness of the data platform roadmap to prepare for supporting new features.
Requirements
- SECRET Security Clearance Required
- CND, GFACT, GSEC, or Security+ cerification (for Junior / Journeyman roles)
- SecurityX / CASP+, CCNP Security, CISA, FITSP-O, GICSP, or SSCP certification (for Senior role)
- We are actively seeking multiple levels:
- Junior: 0 - 3 years of experience + Bachelor's Degree
- Journeyman: 4 - 7 years of experience + Bachelor's Degree
- Senior: 8+ years of experience + Bachelor's Degree
- Good communication skills, self-starter mindset.
- Professional proficiency in English is required.
- Demonstrated proficiency in using all Microsoft Office applications.
- Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.
Work Environment:
- Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
- Ability to sit at a computer terminal for an extended period of time.
Physical Demands:
- While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
- Employee is often required to sit and use their hands and fingers to operate a computer.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel:
- Up to 10%/ Occasional travel.
Avalore will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to hr@avalore.ai.
Avalore is an Equal Opportunity Employer - We not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.
Benefits
Eligibility requirements apply.
- Employer Contributions to Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA) with a generous matching program
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Employee Assistance Program
- Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
- Salary estimates for this job range from $67,000 - $117,000.
Data Architecture & Governance work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Data Architecture & Governance$60k+
Find me workBy the team behind dataroles.