207966 / Salesforce Data Operations Analyst
At a glance
Mid-level Data Architecture & Governance role at Procom Services. Folsom · no salary stated · we estimate $97,988–$155,000 across the United States.
Procom Services has not published a salary for this role. The figure below is our estimate, not theirs.
dataroles summary, based on the employer's posting.
What you'll do
- Handle account administration and audits in the new CRM, completing SAP work from email requests or audit results
- Move through SAP screens to investigate issues, then run reports and check data in Excel
- Query multiple data sources for business intelligence reporting and review web traffic and site behavior
- Support the Online Sales Center and field sales teams, manage a shared inbox, and document processes for outsourced support
What you bring
- Strong Excel ability, including pivot tables and VLOOKUPs, plus experience auditing data
- Five years in similar work or a recent college graduation
- Ability to learn complex workflows, solve problems carefully, and communicate well with varied teams
Who this fits
This role suits someone comfortable juggling reporting, data checks, account support, and communication across teams. The work is onsite in Folsom, and candidates on H1B visas or represented by third parties are not eligible.
From the employer
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.
Support the America Sales and Marketing Organization (ASMO) by executing the administrative /audit tasks necessary to help the field sales teams manage their accounts in a new Customer Relationship Management system. Execute SAP tasks using a Web Interface driven by e-mail requests or audit findings. Navigate between many different SAP screens and research issues as necessary. Frequently run reports and required to do audit and analysis via Excel. Work with a variety of tools to help support the Online Sales Center for North and Latin America as well as other customer facing field sales audiences. Access SharePoint and follow documented business processes. Help to manage a support email box and effectively communicate with a variety of stakeholders. Document processes and prepare tasks to be outsourced to a third party for ongoing support. Training other Data Operations resources may be required.
- Intermediate/Advanced Excel skills required (strong pivot tables and V-Lookups skills a must).
- Execute data queries across multiple data sources in support of business intelligence reporting needs
- Recognize and adopt best practices in reporting and analysis: data integrity and analysis, - Validation, and documentation
- Analyze web traffic and site behavior using web analytics tool for customer and business insights
- Strong Data Auditing skills
- Ability to think outside the box and look at the big picture
- Ability to effectively work with internal teams across numerous functions and levels
- Ability to quickly learn complex business processes and understand the underlying transactional systems
- Excellent problem solving skills including attention to detail and ability to “close the loop”.
- Exceptional communication and customer service skills
- SAP Experience or similar Database management a plus.
- Salesforce and ERPM Experience a plus.
- Spanish a plus but not required.
- Be able to multi-task in a high paced environment.
- Ability to prioritize.
- Ability to understand risks and escalate for support as necessary.
- 5 years’ experience working in similar roles OR recent college graduate.
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