Data Analyst
At a glance
Mid-level Data Analysis & BI role at Collabera. Kraków · contract.
Pay not stated Data Analyst salary
dataroles summary, based on the employer's posting.
What you'll do
- Use case records to understand employee needs, then resolve questions by phone or through the case management tool
- Prepare employee letters and update HR records when approvals and required documents are in place
- Enter new-hire details into HRMS and help employees be ready to work from their start date
- Coordinate with HR, Payroll, AMEX and other teams to deliver accurate, timely case outcomes
What you bring
- Fluent English for handling employee queries and coordinating with stakeholders
- Working knowledge of Outlook and Excel, plus the ability to pick up HRMS and tracking systems
- You can protect confidential information while balancing deadlines and changing priorities
Who this fits
This contract role is based onsite in Kraków. You’ll suit work that calls for employee-focused service, careful handling of records and coordination across teams. The role also calls for schedule flexibility and working across time zones and cultural differences.
From the employer
Understand the requirements of the Employee from the Visa/VOE case history
Work hand in hand with the embassy requirement to provide Employees the best experience by providing service
Follow the SLA, Quality and Abide to the process defined
Employee Data:
• Resolving queries of client’s employees through Case management tool and phone
•Data entry and preparation of documentation such as relieving letter
and offer letter in HR tool based on approvals if relevant approvals and
documentation are available as per the process.
• Work with all stakeholders in process to provide accurate and timely resolution for employee queries.
New Hire Operations:
• To do end to end date entry for newly hired employees at client’s site using HRMS.
• Adhere to SLA, quality and Compliance while performing the Data Entry tasks
• Ensure employee is productive from day of the start date
Who you’ll Work With:
•Work with different stake holders which includes HR, Payroll, AMEX,
Employees and other major teams that works with/for visa-VOE process
• Primarily working with your own team members collaboratively to achieve the utmost quality
Who you are:
• Can think about employee issues and figure out solutions to ensure the fix by being more employee/client centric
• Able to do multiple work priorities, in a fast-paced environment, to effectively meet tight deadlines
• Good problem solving and Analytical thinker
•
Outstanding interpersonal skills and show interest towards the
business, the integrity followed and the Quality achieved out of this
• Ability to maintain a high level of confidentiality
• Proficiency with MS Applications (Outlook, Excel, etc.) and able to learn new systems and tools like HRMS, trackers etc
• Fluent in English
• Flexibility in work schedule, ability to work remotely, across time zones and cultural differences
You’ll love this job if you are:
•Passionate about providing exceptional service to Employees, you're
consistently working towards better CSAT scores and also brainstorming
new ways to improve employee experience and
• Adaptable and ambitious
• You will enthusiastically take on other tasks as needed to support your team!
• Multitasker, Flexible
• You successfully manage competing priorities, and you make it look easy
• ?You can change direction quickly and easily adapt to curveballs
• Comfortable in a fast-paced, fluid environment
• You're calm under pressure and think quickly on your feet
Contact Details
Recruiter
Sarjit Soni
Phone
48898881015
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