Digital Reporting Analyst
irisworldwide Open At a glance
Mid-level Data Analysis & BI role at irisworldwide. London · full-time.
Pay not stated Data Analysis & BI salary
dataroles summary, based on the employer's posting.
What you'll do
- Build automated reports that show performance patterns and explain what they mean for client websites and campaigns
- Use Adobe Analytics, ContentSquare and NPS data to investigate platform results and customer experience
- Audit website tags and debug tracking so performance reports and insights are accurate
- Find website improvements and efficiencies, then recommend actions with quantified business returns
- Report on retail platform performance each month and quarter, including engagement across features and audience groups
What you bring
- Strong Excel skills and practical experience creating automated data-processing solutions
- You can clean varied datasets, spot meaningful patterns and turn them into clear customer narratives
- You communicate complex findings simply, with recommendations suited to different stakeholders
- You bring strong analytical ability and an interest in eCommerce, customer, CRM or another listed data area
Who this fits
This London-based, hands-on analyst role suits someone curious about data-driven marketing and customer experience who wants to build both technical and strategic skills. You’ll work across client programmes, including eCommerce, retail platform and social campaign reporting, and collaborate with others while presenting insights to stakeholders.
From the employer
We are looking for a Digital Reporting Analyst to join our London office.
This is a great opportunity for an inquisitive and innovative individual to work in a hands-on capacity within our data & analytics team. You’ll have the opportunity to work across a number of clients & projects, with a natural home on our largest eCommerce client; identifying opportunities to improve their website & operational functions, supporting the launch of new products, and delivering growth across Europe.
Key client programmes:
- eCommerce analysis for our cornerstone client, responsible for analysis & delivery of insights leading to website and platform innovations, alongside real-time campaign performance reporting:
- Develop & deliver insight reports, leveraging automation process & structures to visualise performance trends.
- Leverage a range of tools (Adobe Analytics, ContentSquare, NPS Analysis) to deep dive into, and contextualise, broader platform performance & customer experience improvements.
- Undertake website tagging & debugging audits, ensuring & improving accuracy of performance reporting & insights delivered.
- Provide ongoing insight reporting throughout the year, identifying eCommerce optimisations & efficiencies.
- Assorted additional client projects
- Own performance reporting of an owned retail platform, providing monthly & quarterly insights packages & uncovering engagement trends across platform functionality & audience groups.
- Associated analytics support of Social & Influencer Campaign Reporting, alongside broader exposure & engagement of other projects (including Media Mix Modelling, Regression Analysis, or Forecast modelling).
Responsibilities include:
- The role requires the ability to be hands-on with a range of data types (eg, website analytics, customer engagement data, NPS & brand tracking data) to identify performance trends & behaviours across a varied programmes of work.
- Translate performance data into prioritised opportunities & recommendations for our clients, with quantified business return that enables our clients to take next steps & improve their business.
Capability
- Strong analytical skills, and interest in analysis of a range of different data types (including as eCommerce, customer, CRM, transactional, research and social).
- Strong data processing & automation skills, with high practical experience with Microsoft Excel to develop automated solutions.
- Ability to clean and process datasets of different data types to identify valuable or prominent trends, collating data types such as customer databases, digital / website engagements, or text analysis to define clear customer stories.
- Desire & capability to learn skillsets across a range of data specialisms, and upskill technical capabilities as required to deliver on client requirements (eg, Dashboard Reporting, Digital Attribution Modelling, Website Debugging, or Regression Modelling).
Character
- Someone with an interest and passion for data-driven marketing, customer experience, digital and consumer behaviours, and drive the development of both their data and strategic skills.
- A strong collaborator with an inquisitive mind & a pragmatic problem solver.
- Excited to learn new skills & technologies, actively keeping up with trends across data & technology landscape, and continually pushing for and owning personal development.
- Strong presentation skills, with the ability to communicate complex data stories in simple terms, leading to clear and contextual recommendations for consumption by a range of stakeholders.
Equal Opportunities
IRIS is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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